EDA system
Eda is a modern ticketing system that gives you comprehensive supervision over all tasks and projects that are going on in your company. This system replaces shared documents on the network, an email client, or handwritten notes. Eda will significantly simplify and streamline work flow in your company and save not only time but also money.

Advantages of using EDA

Eda as helpdesk
Handling customer requests has never been easier. With EDA, you will never have a customer request go unanswered.
Tickets can be also created from the outside of EDA – for example by customers. Customer requests are then the part of EDA. There is no need for customers to use EDA as there are two options to insert their requests to EDA automatically:
Subsequent communication is simple – you answer via EDA, customers via email. Customer responses are automatically matched with the existing ticket so the order is kept in the tickets. And of course, Eda also supports sending attachments on both sides.

Monitoring of Productivity and Activities
If you use the SYSDO attendance system together with the EDA ticketing system in your company, you will get a comprehensive overview of your employees‘ activities and overall productivity.
In each ticket, a user can gradually insert the time he spent on the task. EDA adds up these times. This gives you an overview of how much employee resources have been spent on the task or the whole project.
We have been running the SYSDO attendance system for many years. SYSDO and EDA can be easily connected for a comprehensive overview of your employees‘ activities and overall productivity. What does it mean? A user can add activities to SYSDO today. In many cases, however, this is not a convenient solution for employees. EDA performs activities automatically based on the times entered in tickets. The result of this connection is a useful graphical presentation of the employees activities in SYSDO, where you can see immediately which employee is overloaded and which is not.
This system will help you to optimize processes in your company very effectively, saving not only time but also money.